London-based Accounting Firm on Sage Line 50 & Sage Payroll
Challenges faced :
Highly skewed workloads which required more flexibility in its resourcing
High staff turnover
The ability of to monitor and ensure high quality outputs
Solutions :
Immediately created a team offshore who could handle all of the bookkeeping and the annual returns
We ensured that all the work was produced in a timely way so that it can be reviewed in the London office prior to being reported to the client
We provide up to date progress reports as regularly as the firm requires, we provide a seamless and effective extension of the London office that is invisible to the end-client
Ensure that client was happy with quality of the outputs and reduced costs
Outcomes
Mindspace has provided accounting firm with flexibility and greater ability to deal with the uneven workloads across each month and quarter
Attrition of staff in London is very much a reduced concern now because Mindspace provides continuity of staff
As far as the end client is concerned there is a completely seamless and invisible integration of the Mindspace and accounting firm resources and capabilities
Review of Mindspace’s outputs by London-the level of which has reduced as the firm’s confidence has increased & it confirms that there has been no fall-off in quality
End- client satisfaction has increased as the firm more easily meets its clients’ deadlines
